Our Commitment to Your Privacy
At Experience Udawalawe, we treasure the trust you place in us when you share your personal information. Just as carefully as we curate experiences in the heart of Udawalawe, we are equally committed to protecting your privacy.
This privacy policy explains how Experience Udawalawe collects, uses, and safeguards information you provide through our website. If you have any questions about this policy, please contact us at hello@experienceudawalawe.com.
By using our website, you agree to the terms described here. If you do not accept these terms, please discontinue use of our website.
This policy applies to www.experienceudawalawe.com and its associates or subsidiaries. We may provide links to other websites for marketing, informational, or partnership purposes. Please note that these sites have their own privacy and security practices, which are not governed by this policy.
We may revise this policy from time to time. Changes will be posted here without prior notification, so please revisit regularly to stay informed.
1. Information We Collect
- Your name, email address, phone number, and mailing address (e.g., when making a reservation or signing up).
- Reservation details and booking history.
- Technical information such as your IP address, browser type, and device data.
- Payment information (processed securely by our payment providers; we do not store your credit card details).
2. How We Use Your Information
- Reservation processing: to confirm and manage your bookings.
- Customer support: to respond to your questions and provide assistance.
- Communications: to send booking confirmations, service updates, and promotional offers (you may opt out anytime).
- Improving our services: to better understand how visitors use our website.
3. Protecting Your Information
- SSL encryption protects sensitive information in transit.
- Payments are handled only by trusted gateway providers.
- We do not store financial information (such as credit card numbers).
- Data is only accessed by authorized staff bound by confidentiality.
4. Cookies
What Are Cookies?
Cookies are small digital files stored on your device when you visit our site. They help us remember your preferences, keep your bookings safe, and improve your browsing experience.
Some cookies disappear when you leave (session cookies), while others stay longer until they expire or are deleted (persistent cookies).
Types of Cookies We Use
- Essential Cookies: Keep the website functional and secure.
- Functional Cookies: Remember your settings and unfinished bookings.
- Performance Cookies: Help us understand site usage so we can improve.
- Advertising Cookies: Deliver offers and campaigns tailored to you.
Third-Party Cookies
- Google Analytics
- Facebook Pixel
- Google Ads / DoubleClick
- Adobe Analytics / Audience Manager TikTok Pixel
Managing Cookies
You can adjust cookie settings in your browser:
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
Opera
Brave
Samsung Internet
To learn more about cookies and online privacy:
5. Sharing Your Information
- We never sell your personal information.
- We may share it only with trusted partners who help us operate our site and services (bound by confidentiality).
- Authorities if required by law, or to protect rights, property, or safety.
- In the event of a business merger, acquisition, or sale.
6. Data Retention
- Booking and transaction records: kept as long as required by law.
- Marketing subscriptions: kept until you unsubscribe.
- Analytics cookies: retained based on provider policies.
7. International Transfers
Your data may be processed in other countries. Wherever it goes, we ensure safeguards are in place to protect it.
8. Your Rights
- Access the data we hold about you.
- Correct or update your details.
- Request deletion of your information.
- Restrict or object to certain processing.
- Request a copy of your data in portable form.
- Withdraw consent for marketing at any time.
Contact us at hello@experienceudawalawe.com to exercise these rights.
9. Online Use Only
This policy applies only to information collected through our website, not offline.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will appear here with a new "Last Updated" date.
Last Updated: [Insert Date]
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Appendix: Third-Party Cookies and Tracking Technologies
We may work with trusted partners who use cookies and tracking tools for analytics, marketing, and site security.
Analytics & Performance
Marketing & Advertising
- Facebook Pixel: ad personalization settings.
- Google Ads/DoubleClick: remarketing settings.
- TikTok Pixel: ad tracking policy.
- WeChat / Tencent: marketing attribution privacy link.
- Salesforce (krxd.net): marketing automation privacy.
Privacy at a Glance
- What We Collect: Your name, email, phone, and address (when you book or sign up). Your booking details. Technical info like your browser and device. We do not store credit card details; payments go through secure providers.
- How We Use It: To confirm and manage your bookings, send you updates and confirmations, provide support, share offers and campaigns (opt out anytime), and improve our site for future travelers.
- How We Protect It: SSL encryption for all sensitive data, secure payment gateways, and no card storage on our servers.
- Cookies: We use cookies to keep your bookings secure, remember your preferences, understand how guests use our site, and share offers that might interest you. You can control cookies in your browser settings. Learn more: aboutcookies.org, youronlinechoices.eu, aboutads.info.
- Sharing Info: We never sell your data. We only share it with trusted partners when needed to provide our services, or if required by law.
- Your Rights: Depending on where you live, you can access and update your details, ask us to delete your data, and opt out of marketing anytime. Contact us at hello@experienceudawalawe.com.
- Updates: We may update this policy from time to time; check back here for the latest version. Last Updated: [Insert Date]